
Did you know Malaysia has a Multimedia and Communication Commission that oversees the quality of service for telecommunications companies including the broadband services they provide. I also understand that they are the enforcers of the Communications and Multimedia Act 1998, with a determination on the mandatory standards for the Quality of Service (Broadband Access Service) .
In not so many words, there are actually laws in place to ensure that your broadband provider meets a minimum standard in terms of uptime and service availability.
However, after reading the a short snippet of the Act from the SKMM website here, I was surprised to find that while it did have a specific outline for the quality of service, it did not have an outline for the penalty imposed if the quality of service was not met.







