
Before my recent trip to Australia, my brand new Samsung Galaxy S3 failed on me. The speaker just went kaput.
Well not really kaput, but there was absolutely no sound coming out of it. Needless to say I was a bit frustrated, annoyed and just downright disappointed. This was an expensive top of the line phone, and it’s speakers shouldn’t be failing after barely 4 months.
So I called up Maxis and reported my predicament, and Maxis said I had two options, either send it back to them or send it directly to Samsung. I figured I might as well cut out the middleman and send the phone directly to Samsung.
So after a few calls and some planning, I found out that Samsung normal fix rate was 3 working days. Which wasn’t good enough for me as I had to fly off by the next day (shit happens), so I survived in Australia with a faulty phone whose alarm wasn’t working. Fortunately, my wife’s Iphone which I bought for her 2 years ago was still working perfectly.
After arriving back to Malaysia I went straight to the Samsung Service center in Digital Mall USJ (first floor) on a Saturday. The told me I’d be able to collect the phone within 3 working days, which worked out to Wednesday.
However, I got a call the following Tuesday afternoon informing me the phone was repaired and I could collect it directly from the service center. So I headed there I collected my now-working phone. So now my Galaxy S3 is working perfectly again.
Samsung took just 2 days to fix my faulty speaker :).






